HOW TO PLACE YOUR ORDER
FREE STANDARD SHIPPING ON ORDERS OVER $150
– Free standard shipping on orders over $150 via Australia Post with tracking updates
– Same day dispatch when orders are placed before 12 PM midday (AEST)
– Australia wide flat rate is $11 on orders below $150
– Express Post option available for additional $16.50 surcharge
– Usual lead time is 1-2 working days however, Australia Post are experiencing delays due to COVID-19 and deliveries may take up to a week to arrive:
We’re working hard to deliver as safely and quickly as possible, but the impacts of the pandemic are causing significant delays. Thank you for your patience – Australia Post
PAYMENT TERMS & OPTIONS
– During COVID-19, we require full payment on all orders before goods are shipped
– Prepay via online banking, Visa or MasterCard
– Cash accepted for local pickups only
Returns Policy Changes 1 March 2020: Due to the unprecedented demand on COVID-19-related items, we have had to temporarily amend our change of mind returns policy. Effective immediately, change of mind exchanges or refunds will not be available. For full details on our Returns Policy, click here.
– Send orders directly to your patients without an invoice
– $11 flat shipping fee in Australia (and New Zealand if required)
– Simply provide us with your patient’s delivery details as follows:
Your patient’s name:
Contact phone number:
Special delivery instructions/authority to leave:
– Receive 1 free bottle with formula orders over $330*
– Receive 2 free bottles with formula orders over $550*
– Receive 5 free bottles with formula orders over $1,100*
*free bottle(s) are selected from formula(s) that are of least value from within your order.
*not to be used in conjunction with any other offers or discounts.